Legal

Refund Policy

Effective October 15, 2026

Our goal is a clean you're happy with. Because cleaning is a service already performed, we fix problems first with a re-clean, and offer credits or refunds when a re-clean isn't the right answer.

24-hour re-clean promise

If something on your checklist was missed or not done to standard, contact us within 24 hours of the visit (48 hours for move-out cleans flagged by a landlord). We'll return to re-clean those areas at no charge, usually within two business days. Photos help us understand the issue quickly.

Refunds and credits

• If a re-clean doesn't resolve the problem, or you'd prefer not to have one, we may offer a partial refund or a credit toward a future visit, depending on the areas affected.
• If we fail to show up for a confirmed appointment without notice, the visit is free and any prepayment is refunded in full.
• If we must cancel, any prepayment is refunded in full or applied to a rescheduled visit, as you prefer.

Cancellations by you

• 48 hours' notice or more: no charge; prepayments refunded in full.
• Less than 48 hours' notice, or no access on arrival: a late-cancellation fee stated in your estimate may apply. Any prepayment beyond that fee is refunded.

Commercial agreements

Commercial clients can end service with 30 days' written notice. Prepaid service for periods after the end date is refunded.

What isn't covered

Re-cleans and refunds don't apply to tasks outside the agreed scope, areas we couldn't access, issues reported after the time limits above, or conditions caused after our visit (such as pets, guests, or construction).

How to request a re-clean or refund

Email support@kclarocc.us or call (407) 829-4361 with your name, service address, date of service, and what needs attention. We acknowledge within 1 business day and respond in writing within 10 business days. Approved refunds go back to the original payment method within 10 business days.

Disputes

If you disagree with our decision, see the complaints and dispute resolution section of our Terms of Service.