Legal
Terms of Service
Effective October 15, 2026
These terms apply to cleaning services provided by KCLAROCC Inc. ("KClaroCC," "we," "us"), 240 Peppertree Court, Lake Mary, FL 32746, and to your use of kclarocc.us. By booking service, you agree to them. A signed service agreement for commercial clients controls if it conflicts with these terms.
Our services
We provide recurring, deep, move-in/move-out, office, post-construction, and vacation rental cleaning in Seminole County and nearby areas. The scope of each job is described in your written estimate.
Estimates and changes
- Estimates are based on the information you provide. If the home's size or condition is significantly different on arrival, we'll discuss a revised scope before continuing.
- Extra tasks requested on the day are added only with your approval.
Scheduling, rescheduling, and cancellations
- We arrive within a two-hour window on the scheduled day.
- You can reschedule or cancel without charge with at least 48 hours' notice.
- A late-cancellation fee, stated in your estimate, may apply with less than 48 hours' notice or if we can't access the property at the scheduled time.
Payment
Residential services are billed on the day of service. Commercial clients are invoiced on the terms in their service agreement. We accept major cards and electronic payment.
Your responsibilities
- Provide safe access, working water and electricity, and accurate entry instructions;
- Secure valuables, cash, and fragile or irreplaceable items;
- Tell us about pets, hazards, or surfaces needing special care;
- Keep pets secured if they may be stressed by visitors or equipment.
Work we don't perform
We don't handle biohazards, bodily fluids beyond normal household cleaning, mold remediation, pest waste, exterior windows above the first floor, or moving heavy furniture. Teams may decline any task they consider unsafe.
Damage and breakage
We take care in every home. If we damage something, report it within 48 hours with photos. We'll repair, replace, or reimburse the reasonable value of items damaged through our negligence. We aren't responsible for pre-existing damage, normal wear, items that were improperly installed or secured, or damage from following your instructions.
Limitation of liability
To the extent permitted by law, our liability for any claim related to a visit is limited to the amount paid for that visit, except for damage covered under the section above. We aren't liable for indirect or consequential losses.
Non-solicitation
Our staff are trained and employed by us. We ask that clients not hire our team members directly for cleaning work during service and for six months after.
Complaints and dispute resolution
Contact support@kclarocc.us or (407) 829-4361. We'll acknowledge within 1 business day and respond in writing within 10 business days. If we can't resolve a dispute, both parties agree to try good-faith mediation in Seminole County, Florida before filing suit, except for small-claims matters. These terms are governed by Florida law.
Website use
Content on this site, including the visit planner, is for general information and isn't a quote. Don't misuse the site or its forms.
Changes
We may update these terms. The version in effect when you book applies to that visit.
Contact
KCLAROCC Inc. · 240 Peppertree Court, Lake Mary, FL 32746 · (407) 829-4361 · info@kclarocc.us